FAQs

When will my order ship?

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number

My package says delivered, but I didn’t receive it?

Sometimes  tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbour and post office for more information in the meantime!

How are shipping rates calculated?

All Orders  are eligible for Free  shipping!

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your MatchtoGlow order and/or shipping total. MatchtoGlow is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

 

 

HAVE A QUESTION? 

U can use ours Contact Us Page email ours Team a we will get back to you as soon as possible.